According to the report on the BBC website, Homebase runs Britain’s worst online shop, according to a survey by consumer group Which?
The DIY chain’s website was hard to navigate, offered poor value for money and was often not up to date on stock details, the survey found.
SportsDirect.com, DorothyPerkins.com, and the rival DIY website from B&Q also came bottom of the heap in the survey.
The most highly-rated shops were specialist retailers, led by LizEarle.com and RicherSounds.com.
Which? said the popularity of smaller retailers’ sites underlined the importance of offering a personal, convenient service that gave “shoppers exactly what they want”.
The group asked more than 10,000 Which? members to rate the most popular online shops based on experiences they had in the previous six months.
Continue reading … https://www.bbc.co.uk/news/business-46180790